I do apologize that you did not bother to read what I said and.instead chose to argue with me about the things that we agreed on.

Which I did mention, was confusing

I dunno, I think you just have a hard time understanding people stating things outright, but thats okay ^^

When I encountered an issue, as a paid support and engagement associate, I documented it in the Fogbugz system. I usually kept a new in Slack regarding that ticket, if I felt it was important enough for the next meeting. Only then would I raise the concern during that meeting, which was with the developers and 90% of the time the CEO. Sometimes the CEO would pop into the new user area, but rarely a developer.

At no point, unless asked by Philip Rosedale himself, did I ever directly consult him with a bug. There's an order to how things move along. When I was no longer employed, I had to submit Github tickets, which in turn fueled Fogbug tickets, which then moved along as though I was still around.

neither. Let go due to CA laws. In order to keep me hired, they'd need a facility in the state I lived in. The only people allowed to remain had to be in CA (the HQ), WA (the Annex location), or AZ (No clue to this day). 3 other members were let go in the same way

The Annex was a kind of VR not arcade? It was a building that had booths with Vives where you could jump and try things out. As far as I was aware, it was just for the platform itself and not say BeatSaber or whatever.

that was the explanation given to me and 2 others. I didn't get to talk to the last one because it was hard to reach them due to some foreign exchange thing, which resulted in not being in the states period, despite originating from AZ

but I do know it involved living locations and those were the three states. Most of the team did come from AZ and CA.

Whatever the full detail, it boiled down to that I was the only one in my state, and the cost of keeping me on board in addition to whatever additional mandate was needed wasn't worth it compared to the others. Other mentors were in IL if memory serves me well.

No hard feelings. Jazmin, the head of the support team, did ask me for assistance on some services still afterwards, since I wrote and hosted the support team app the team members used.

eh... all support members were given HFC to hand out to new users when they got their wallet systems setup before the money tree became a thing, and I wasn't requested to return it so...

in some sense, I was paid in advance

naw. the HFC was a stablecoin. 100 HFC to 1 USD. Dumb lifecycle, though. Purchased with ETH, sold as USD. Can't be swapped.

and this was during the era where 80% of the people in HiFi were die-hard crypto fans... so trading ETH for HFC, but not being able to keep the crypto as crypto... when HiFi's systems were backboned by their own blockchain... very weird.

The mentor ticket system is still being worked on. From what I understand they ran into issues with the initial deployment, the backend has been redesigned and we're in the process of working out the UI for the in-game facet. We got a lot of feedback about it being hard to split time between monitoring the discord and being in game so we wanted the basic ticket management to be something that was on platform.

Oh good! That'd be really useful to know when people need help tbh

Yeah, I'd massively prefer that flow. The user should be initiating a mentor session. Helps to not have to navigate the weird ambiguity.

Yeah I agree

This will get people to use a lot of monopacking :P

That's actually one of the reasons I try to host the mentor library sessions rather than do MTC hops. It gets a reasonable amount of new user traffic, they join, I can do the whole 'hi welcome to the library, are you finding everything you need?' customer service mode rigermarole and get them set up or just let them interact in a chill session for a bit.

*twitch*

xD

I remember the old SL days were some sims were way to brutal on limits

I honestly just want better performance profiling tools in the engine. I will show people how to optimize but without giving them some metric to look at it all comes off as arbitrary rules or pedantic and esoteric rants.

There are also hidden things that are hard to notice when not running a headless and watching its cpu spike when joining with your own avatar.

For example generating meshes for lightnings >_>
They are still calculated when the seed changes, even when all the slots are disabled...

Yeah, those are things we could catch a lot quicker with better profiling tools.